Effective Date: July 23, 2026
At RFN Traders, we want customers across Pakistan to shop with confidence. If there is a genuine issue with your order, please review the policy below before requesting a return or refund.
A return request may be considered if the item delivered is damaged, defective, incorrect, incomplete, or materially different from the product ordered.
Returned items should be unused, in original condition, and returned with all available accessories, tags, manuals, or packaging where applicable. Products showing signs of misuse, damage after delivery, or heavy wear may not qualify.
For hygiene, safety, or practicality reasons, certain personal care, beauty, clearance, or opened-use items may not be eligible for return unless they arrived damaged or incorrect.
Each request is reviewed based on product category, issue type, condition, and available verification. We may request supporting details before approving a return or refund decision.
If a refund is approved, it will be processed according to the original order circumstances and operational method available at the time of resolution. Processing time may vary depending on payment channel and verification requirements.
Where stock is available, we may offer a replacement for eligible items instead of a refund. If replacement stock is unavailable, another suitable resolution may be provided.
Shipping or handling charges may not always be refundable, especially where an order was correctly delivered and the issue does not arise from our side. Final review depends on the case.
If an order is refused without valid reason, or delivery cannot be completed because of incorrect customer information, the request may not qualify for a full refund.
RFN Traders may update this Return & Refund Policy to reflect product categories, service changes, or operational requirements. The latest version on this page will apply.
For return or refund policy questions, contact info@rfn.zedx-solutions.net. Location: Pakistan.
